This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.
Good to knows...
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We only offer refunds onto the original payment method used to make the order.
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For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
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Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
WHY HAVE I NOT RECEIVED MY REFUND?
If you've sent back your return but you're still waiting on your refund, we know it sucks, but this can be due to a few different reasons...
Depending on the country you're from and the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary from a few days to approximately 30 days.
HOW CAN I CHECK THE STATUS OF MY RETURN?
In the first instance we'd advise checking your return tracking, (if the courier you chose to return your items with provided one) and look out for an update that states it's been 'Returned', 'Delivered', 'Returned To Warehouse' or similar. This means the item(s) is back at the warehouse and will be checked and scanned by our team within 7 days. Sit tight, and we'll be in touch via email once the return has been processed to confirm your refund.
Once processed, your refund can take 5 days to appear in your account, once released by your bank.