We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these up within 30 days of when your order was placed. Please see the below for any exceptions to this rule:
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Items marked as 'Final Sale' are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout. This does not affect your statutory rights.
- All phone cases can be returned if they haven't been used
- All crossbody chains and lanyard straps can be returned if they haven't been used
We will not accept returned items when:
- An item is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.
- If the item is returned outside of the time frame stated above
- No cancellation of orders that are pre-order.
In the rare case that breakage occurs, if due to a manufacturing fault and within the first 6 months of purchase, the item will be covered under our warranty. This covers one-time replacement of the same product, or a gift card to the full amount paid, and return of the damaged item. If damage has occurred due personal wear & tear, mishandling or not caring for the treasure as per our instructions, it will not be covered under our warranty.