Starting a return is easy!
Before you start a return, you will need your order number which can be found on your order confirmation email and either the postcode the order was shipped to or the email used on the order or the phone number used when placing the order.
Start your return HERE.
If you decide you are not satisfied with your item, you have 30 days from receipt of purchase to return and exchange an item or obtain a refund.
If you are returning a product from outside of Australia you are responsible for any costs associated with returning the item unless the item is faulty and our returns team has specifically asked for the faulty item to be returned.
If you are returning your item for an exchange, the exchange order is created in our system when the item arrives at our warehouse and is processed by our Returns team.
If you are returning your item for a store credit, the store credit is sent to your email in the form of a gift card, when the item arrives at our warehouse and is processed by our returns team.
If you are returning your item for a refund, the refund is processed by our system when the item arrives