At Freedom, we care and invest towards the service you receive. We do our best (and are always caring) about the level of experience you have with us and how satisfied you are.
Please learn about our delivery methods below:
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You can choose from Australia Post's standard service or choose Express for faster delivery. Both options are tracked (within Australia) If you choose StarTrack Express, be sure to select a delivery address at which you will be available to sign for the delivery, otherwise it will be diverted to a post office.
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If you live within Sydney Metro (10000-2249, 2555-2574, 270-2786, and 2890) then there's likely to be no advantage in choosing Express delivery.
New Zealand Orders
Orders to New Zealand shipped by Australia Post are handed to New Zealand Post to deliver the final mile unless otherwise stated (for orders below 2kg).
All orders over 2kg are shipped door to door using DHL Express, Fedex or Australia Post.
Please allow 3-7 business days for your items to arrive outside of peak periods.
(Note the NZ$100 customs threshold at which point you will be charged any applicable duties and GST by NZ customs before they release your package) NZ law suggests that the limit is in fact $60.
Other International Orders
Other International orders are sent using DHL Express, Fedex or Australia Post.
Please allow 2-7 Business Days for your items to arrive once it has been despatched from our warehouse (the item is considered despatched when a tracking number is provided).
As we post to all corners of the globe, each order is unique and the time frame can range depending on the destination country and remote places may take a bit longer.
Please note: If your order is being delivered outside of Australia and New Zealand you may be charged extra import fees and/or duties by your government's import or customs department at the time of delivery. The payment of any extra fees or duties are your responsibility.
If orders are rejected at customs by the customer resulting in the order being sent back to our warehouse, the customer is responsible for the payment of the shipping back to our warehouse. The amount for return shipping will occur when refunding for the order takes place.