Certainly! At Freedom, we take great pride in the exceptional quality of our crossbody chains, straps, and mobile phone cases that we offer to our amazing community. We understand that everyone has unique preferences, so if for any reason you are not completely satisfied with your order, you can easily initiate a return within 30 days from the date of delivery. Rest assured, you will be eligible for a full refund, gift card, or coupon code.
To initiate a return, simply reach out to us at help@befreedom.com.au, and our dedicated team will promptly respond to your inquiry within 1-2 days. Alternatively, you can also initiate the return process through our convenient chatbot by selecting the "Returns" option.
We value your satisfaction and strive to ensure that you have a seamless experience with us.
We'd love to better understand why you want to return the product and where we can improve and do better - both from a product perspective as well as from a service perspective.